Refund / Cancellation Policy.

1.Our Commitment to You

We believe in offering high-standard books and a genuinely good experience around them. That means being upfront about how cancellations and refunds work, responding quickly when you reach out, and treating every request fairly and in good faith — consistent with the consumer-friendly standards expected of established Indian businesses under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2.Scope of This Policy

This Policy applies to Products purchased through amarkhade.com, operated by Amar Khade. It should be read together with our Terms and Conditions and Privacy Policy. Please note: at present, book purchases from this Website link out to Amazon or other third-party marketplaces (Section 3 below applies). If and when a direct Store checkout launches on this Website, Section 4 will apply to those direct orders.

3.Purchases via Amazon or Other Marketplaces

When you buy a book by clicking through to Amazon (or another marketplace) from this Website, your purchase, payment, delivery, and any return, cancellation, or refund are handled entirely by that marketplace under its own policies. We're genuinely happy to help point you in the right direction, but the request itself needs to go to the marketplace — we don't have visibility into or control over those orders.

4.Direct Purchases via Our Store

For any order placed directly through amarkhade.com using our hosted checkout (via a licensed Indian payment aggregator such as Razorpay or Instamojo), the following friendly, consumer-first terms apply:

• Cancellation window: you may cancel an order free of charge any time before it has been dispatched, simply by contacting us (Section 5).
• Damaged, defective or wrong item: if a physical book arrives damaged, defective, or different from what you ordered, let us know within 7 days of delivery with a photo where possible, and we'll arrange a replacement or a full refund — your choice.
• Change of mind: for unopened, resaleable physical books, we're happy to accept a return within 7 days of delivery; return shipping is at the customer's cost unless the item was damaged or incorrect.
• Digital content: once a digital book or file has been downloaded or accessed, it cannot be returned, in line with standard practice for digital goods — but if there's a genuine technical issue accessing it, we will always sort that out for you.
• Refund timeline: approved refunds are issued to your original payment method and typically reflect within 5–7 business days, though your bank or payment provider may take a little longer on their end.

5.How to Request a Cancellation, Return or Refund

Just write to us — we keep this simple, no lengthy forms. Email amar@amarkhade.com or use the Contact page with your order details (name, email used at checkout, and what happened), and we'll come back to you within 24 hours to sort it out.

6.Situations We Can't Refund

To keep things fair for everyone, refunds don't apply where:

• A digital book or file has already been downloaded or fully accessed, with no technical fault;
• A physical book has been used, damaged, or is no longer in resaleable condition through no fault of ours;
• The return request is made after the applicable window in Section 4;
• The order was placed through a third-party marketplace (see Section 3) — please contact that marketplace instead.

7.Payment Gateway Processing

Direct payments are processed by a licensed Indian payment aggregator (such as Razorpay or Instamojo), regulated under Reserve Bank of India (RBI) guidelines and the Payment and Settlement Systems Act, 2007. Refunds are issued back through the same gateway to your original payment method — we never handle or store your card, UPI, or net-banking details directly.

8.Applicable Law

This Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and is subject to the jurisdiction of the courts at Chandrapur / Nagpur, Maharashtra, India, as set out in our Terms and Conditions. For readers ordering from outside India, we'll always aim to resolve things fairly and promptly, consistent with the good-practice consumer standards described in our Privacy Policy.

9.Changes to This Policy

We may update this Policy as the Store evolves — for example, once a direct checkout formally launches. The "Last updated" date at the top will always reflect the current version.

10.Contact Us

Questions about an order, a cancellation, or anything in this Policy? We're genuinely happy to help — reach us via the Contact page, by email at amar@amarkhade.com, or by phone at +91 86003 74506, Monday to Friday, 11:00–17:00 IST.